Atomicwork connects employees and their firms

Generally the work of getting a job takes time away from work. Duties like asking for depart, submitting tech requests and checking firm coverage additionally end in loads of administrative work for HR and IT division, particularly firms with distant or hybrid work fashions. Atomicwork needs to assist with an AI assistant that automates a lot of these workflows. The San Francisco and Singapore-based firm launched at present from stealth with $11 million in seed funding led by Blume Ventures and Matrix Companions. Storm Ventures, Neon Fund and angel traders additionally participated.

Atomicwork was based in September 2022 by Vijay Rayapati, Kiran Darisi and Parsuram Vijayasankar, all SaaS veterans who’ve recognized one another for 10 years. Rayapati’s earlier startup, cloud computing firm Minjar, was acquired in 2018 by Nutanix, the place Rayapati served as GM earlier than beginning Atomicwork. Darisi and Parsuram, in the meantime, had been each a part of Freshwork’s founding workforce.

Rayapati advised TechCrunch that Atomicwork’s origin got here from the workforce’s realization that although the folks they labored with had been integral to their success, their workers didn’t get the identical stage of software program for his or her day by day operational wants. After chatting with greater than 100 firms, the workforce noticed that many others had been coping with complicated inside software program and processes that causes loads of busywork.

“Even easy issues like getting a payslip from finance, or requesting some {hardware}, or searching for the depart doc or reimbursement doc, takes up treasured time,” Rayapati mentioned. “And this isn’t simply the staff’ time, it’s additionally the IT workforce’s time, the finance workforce’s time that’s being wasted on simply automated duties.” Coping with complicated inside programs, particularly in the event that they don’t know what software program to make use of for every division, can also be a significant time waster for workers.

Staff at many firms must contact service desks for assist or strategy IT and HR groups, a course of that may take as much as a day, particularly if their group is unfold out throughout totally different time zones. Alternatively, they should search by way of their worker portal’s FAQ to see if they’ll get the reply to questions like “how do I add my electronic mail to a brand new machine.”

Rayapati mentioned Atomicwork cuts this course of in half as a result of Atom learns from all firm wikis, coverage paperwork, FAQs and historic tickets to reply worker questions. Atomicwork sits on high of collaboration instruments like Slack and Microsoft Groups with Atom, an AI assistant. It will possibly reply worker questions and requests to numerous departments like IT, HR, finance and authorized.

Atomicwork founders Kiran Darisi, Vijay Rayapati and Parsuram Vijayasankar

For instance, an worker can sort “Atom, is tomorrow a time off?” and it’ll reply with “Sure, tomorrow is Labor Day so you will have the time off.” Or they’ll ask “How do I arrange electronic mail on my new cellphone,” and Atom will reply with the fitting hyperlink.

Atomicwork has a variety of workflows to assist firm operations. Absolutely automated workflows deal with duties with out guide intervention, like generative solutions to widespread worker questions or reimbursement processes that settle bills extra shortly. Semi-automated workflows are a mix between automation and human oversight the place wanted, and embrace streamlining vendor funds and request approvals and worker onboarding or offboarding.

Atomicwork’s goal clients are mid-market firms with worker counts starting from 500 to 2,000, a lot of which have devoted budgets for worker assist capabilities. Rayapati mentioned his startup sees ServiceNow as a competitor, however Atomicwork’s differentiator is that it was constructed with conversational AI from the bottom up. Atomicwork can also be aimed toward giving mid-market firms an inside supply system that’s simple for workers to make use of.

The corporate plans to broaden in all different worker assist groups like authorized, amenities, enterprise operations and common and administrative capabilities. It additionally sees a possibility to enter gross sales operations, associate operations, vendor operations and different inside groups.

“In the end, we see Atomicwork turning into a enterprise service administration suite for inside groups, and companions inside and outdoors the group,” Rayapati mentioned.

In a press release concerning the funding, Storm Ventures associate Arun Penmetsa mentioned, “The proliferation of HR and IT options within the final 20 years has led to an enormous variety of instruments for workers to work together with, leading to delays and lack of productiveness. Atomicwork supplies a single self-service platform for a hybrid workforce that addresses this ache and dramatically improves the worker expertise.”